COMPLAINTS

ASSOCIATION

NABSS is responsible for the communication and cooperation between member schools and represents British schools’ interests Spain.

Complaints should be directed to the appropriate authority. They should:

  • Be made in writing
  • Be signed and dated
  • Give a brief and clear explanation of the issue or complaint
  • Provide evidence

All schools must have a complaints procedure in place.

Complaints about:

  • A student – should be directed to the school’s headteacher
  • A teacher – should be directed to the school’s headteacher
  • A headteacher – should be directed to the school Board of Governors/Directors, owners or legal representative
  • The board of governors/directors or owner – should be directed to the headteacher and to the Educational Officer of the British Council, Madrid, when it is an educational matter. Issues of contract or client-company agreements should be directed to the appropriate Spanish authorities, for example the ‘Ministerio de Trabajo´.
  • A school – should be directed to the headteacher in the first instance. Thereafter:
  • A NABSS Code of Ethics issue – should be directed to the Executive Committee of NABSS.
  • Employment practices – should be directed to the local office of the ‘Ministerio de Trabajo´.
  • Child protection issues – should be directed, in the first instance,  to the headteacher. If further action is required, the social services should be contacted and the ‘fiscal de menores´.